Twig Designs


Frequently Asked Questions


Shipping

Please allow two to three weeks for your order to be fulfilled and delivered.  Please note certain pieces may require additional lead time. 

Can I track my package ?

You will receive an email when your package is shipped with your tracking information.

Can I pick up my order?

Yes, by appointment. Please email Kate.Mitchell@twigdesigns.com to set up an appointment. 

Return/Exchange Policy 

All sales are final.  If you receive your jewelry and you are not satisfied for any reason, you can exchange unworn jewelry within 30 days of purchase. 

Repairs

Repairs are available for a fee based on individual requests.  Please email Kate.Mitchell@twigdesigns.com for further information. 

I lost one of my earrings - can I buy just one earrings?  

Yes, for half the price of the original pair. 

Can I make the chain longer on a necklace?  

Yes, a fee will be charged for each additional inch.

Lending  

We lend our pieces to stylists/ editors/ bloggers- please email Kate.Mitchell@twigdesigns.com for details. 

Payment  

Terms are cash or credit card, sorry no checks accepted. 

Custom Work   

Is available upon request. Pricing is based on each individual piece.  Please contact Kate.Mitchell@twigdesigns.com for additional details. 

How do I care for my jewelry?  

Many of Twig Designs are made with natural components and therefore are delicate.  To remove tarnish and create shine use a soft jewelry polishing cloth and store pieces in an anti-tarnish bag.  Avoid water and handle all your fine jewelry with care.